• The customer is responsible for the shipping cost back to Derive + Seek.

• New and unused products may be returned for a full refund within 30 days of the original invoice date. Discontinued merchandise, custom orders, and items received in used condition are not eligible for return. Ineligible returns received will be returned to the sender.

• If the product has stains, rips or appears worn it will be considered as used and may not be returned. If we receive a product that is scratched or otherwise worn, we may issue an exchange, but full returns are not accepted. If you have questions about the condition of your product and if it is eligible for a return, feel free to email your concerns (including photos!) to deriveandseek@outlook.com

• New and unused merchandise returned after 30 days are valid for store credit only.

• Items returned whose purchase price cannot be verified will be refunded with store credit at the lowest sold price.

• All refunds will not include the cost of shipping. Refunds granted will be for the cost of the purchased item only. 

• All sale items are final and cannot be refunded or exchanged. 

• If you are shipped defective item(s) or receive an incorrect item(s) in your order, please contact us at deriveandseek@outlook.com within 10 days of purchase.

• Once received, a refund for the order invoice amount will be issued to the purchaser’s original payment method. Returns are typically processed within 3-5 days of receipt. Depending on your financial institution, refunds may take as many as 14 days to post back to your account.

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Please email deriveandseek@outlook.comwith any additional questions!